Privacy Policy - Khelo Bet24
Your Privacy, Our Priority
At Khelo Bet24, we recognize that your privacy is fundamental to your trust in our platform. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our cricket betting services, mobile app, and website.
Information We Collect
Personal Information
When you create your cricket ID with Khelo Bet24, we collect specific personal information necessary to provide our services. This includes your full name, date of birth, email address, mobile phone number, and residential address. We also collect government-issued identification documents as required for account verification and compliance with Indian regulations.
Financial Information
To process deposits and withdrawals, we collect banking details including account numbers, IFSC codes, and payment method information. All financial data is processed through secure, encrypted channels and stored using industry-standard security protocols.
Usage Information
We automatically collect information about how you interact with our platform. This includes your IP address, device information, browser type, betting patterns, game preferences, and time spent on different sections of our platform. This data helps us improve our services and personalize your experience.
Communication Records
All communications between you and our customer support team are recorded and stored. This includes chat logs, email correspondence, and phone call recordings. These records help us resolve disputes, improve our services, and maintain quality standards.
How We Use Your Information
Service Provision
Your personal information enables us to provide cricket betting services, process your transactions, and maintain your account. We use this data to verify your identity, prevent fraud, and comply with legal requirements for online betting platforms in India.
Platform Improvement
We analyze usage patterns and user behavior to improve our cricket betting exchange, mobile app functionality, and overall user experience. This analysis helps us identify popular betting markets, optimize our odds, and develop new features that benefit our community.
Communication
We use your contact information to send important account updates, security notifications, promotional offers for IPL betting and other cricket events, and customer service communications. You can control promotional communications through your account settings.
Compliance and Security
We process your information to comply with Indian gaming regulations, prevent money laundering, detect fraudulent activities, and maintain the security and integrity of our platform.
Information Sharing and Disclosure
Limited Sharing
Khelo Bet24 never sells your personal information to third parties. We only share your data in specific circumstances outlined below, and we always prioritize your privacy and security.
Service Providers
We work with carefully selected third-party service providers who help us operate our platform. These include payment processors, identity verification services, customer support platforms, and technical infrastructure providers. All service providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by Indian law, court orders, or government requests. We also share information when necessary to protect our rights, prevent fraud, or address security issues.
Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security Measures
Encryption and Protection
All sensitive data transmitted to and from Khelo Bet24 is protected using advanced encryption technology. Your personal and financial information is stored on secure servers with multiple layers of protection including firewalls, intrusion detection systems, and regular security audits.
Access Controls
We implement strict access controls to limit who can view your personal information. Only authorized personnel who need access to perform their job functions can view your data, and all access is logged and monitored.
Regular Security Updates
Our security team continuously monitors for potential threats and regularly updates our security measures. We conduct periodic security assessments and work with cybersecurity experts to maintain the highest protection standards.
Your Privacy Rights
Account Access
You can access and review your personal information through your Khelo Bet24 account dashboard. This includes your profile details, transaction history, and communication preferences.
Information Updates
You have the right to update or correct your personal information at any time. Most updates can be made through your account settings, while others may require verification through our customer support team.
Data Deletion
You can request deletion of your account and personal data, subject to legal and regulatory requirements. We may need to retain certain information for compliance purposes even after account closure.
Communication Preferences
You can control the types of communications you receive from us, including promotional emails about IPL betting apps, new features, and special offers. However, you cannot opt out of essential service communications.
Cookies and Tracking
Cookie Usage
Khelo Bet24 uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze platform usage. Cookies help us provide features like automatic login and personalized content.
Third-Party Cookies
We may use third-party analytics services that place cookies on your device. These services help us understand user behavior and improve our platform performance.
Cookie Management
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our platform.
Children's Privacy
Khelo Bet24 services are strictly for adults aged 18 and above. We do not knowingly collect personal information from minors. If we discover that we have collected information from someone under 18, we will delete that information immediately.
International Data Transfers
While Khelo Bet24 primarily operates within India, some of our service providers may be located outside India. When we transfer data internationally, we implement appropriate safeguards to protect your information according to Indian privacy standards.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry standards. We will notify you of material changes through email or platform notifications. Your continued use of Khelo Bet24 services constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your personal information, please contact our privacy team through the customer support channels available on our platform. We are committed to addressing your privacy concerns promptly and transparently.
Your trust is the foundation of our relationship, and we remain committed to protecting your privacy while providing the best cricket betting experience in India.